Email is Still Useful

Well, I still find it useful, but I put in the work to make it useful.


I recently came across a Mastodon post by Lesley Carhart where she shared a screenshot of a post by somebody named "Custard Smingleigh". It goes something like this:

I remember when email was useful. Now it's all:

I get a lot of that, too, and rather more than I'd prefer. Not to mention scams, solicitations from consultants based in India to do for my website what I already do myself, and even an unsolicited resume from some programmer in Nigeria looking for work. And I love me some romance scams.

tangent on romance scams (lewd)
tangent on political donation spam (also lewd)

However, I suspect that Custard Smingleigh is exaggerating a little. But maybe they aren't. Maybe email has become no better than postal mail for a lot of people in that all they get is unwelcome communications from businesses. If so, they have my sympathies.

However, I still find email useful both at work and in my personal life. At work, email lets me create evidence of requests made in calls, so that if something goes wrong I can throw my boss under the bus instead of getting stuck holding the bag myself. I also honestly believe that any meeting or conference call that involves a PowerPoint deck can and should be replaced with an email.

Incidentally, there's actually a website called Just Use Email that's all about making effective use of this fundamental internet technology. A good place to start on that site is with their email superpowers page.

Regarding the use of email in my personal life: I still find it useful, because I still get email from actual people. I got several this weekend, as a matter of fact. (And I'm remiss in replying to at least one person.)

However, there are things I do to make email useful for personal communications:

  1. I mercilessly filter my incoming mail.
  2. Anything from a business gets automatically marked as read and archived.
  3. Anything that comes from no-reply@ gets automatically marked as read and archived.
  4. I have a personal website.
  5. I publish a contact address on my website.
  6. I encourage people to email me.
  7. I email other people.

This last is of particular importance. I might be autistic, and I might not particularly enjoy reaching out to other people, but I still understand that if you want any sort of social life at all you've got to do the work. You've got to take the risk that other people might not have time for you, or be interested in hearing from you, too. That's just life.

Likewise with email being what you make of it. If you're only using it to interact with businesses and corporations, you shouldn't be surprised that your correspondents are all robots. That's just life, too.